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At Electrokart, we are dedicated to protecting your privacy online. This Privacy Policy explains how we collect, use, and share information through our applications, operated by Osila Solution Pvt Ltd. By using our app or website, you agree to the terms of this policy, so please read it carefully to understand how your personal information is handled.

1. Information We Collect
   • During Registration: When you register on our app, we may collect your name, address, phone number, email, gender, date of birth, and preferences.
   • Account and Transaction Information: For services like payments and deliveries, we collect your bank account details, billing and delivery address, credit/debit card information, and tracking details.
   • User Activity: We track data on your activities in the app, such as product preferences, prices, delivery information, disputes, and communication in forums.
   • Browsing Information: We track your IP address, browser type, operating system, pages viewed, and sessions to improve the user experience.
   • Mobile Application Data: We collect your device’s information, including its operating system and device ID, when you use our mobile app.
   • User Interaction: We collect data on clicks, scrolls, conversions, and other interactions to analyze your user journey in real time.
2. Multi-Vendor Information SharingElectrokart.shop operates as a multi-vendor platform, allowing different sellers to list and sell their products. In this context, we collect and share specific user information with vendors to facilitate transactions.
3. Information Shared with VendorsTo process your orders, facilitate deliveries, and ensure proper communication, we may share your name, contact information, delivery address, and order details with the relevant vendors.
   • Vendor Responsibilities: Each vendor is responsible for protecting your personal data and is expected to comply with this privacy policy as well as applicable privacy laws. Vendors are prohibited from using your data for purposes beyond fulfilling your order.
   • Direct Communication: Vendors may contact you directly to manage orders, deliveries, or returns. However, they are not allowed to use your contact information for unsolicited marketing unless you give explicit consent.
   • Vendor Privacy Policies: Some vendors may have their own privacy policies governing how they handle your personal information. We encourage you to review these policies when dealing with specific vendors.
4. How We Use Your InformationWe use the information collected for the following purposes:
   • Verifying your identity (KYC process which includes Pan Card, Aadhaar, GSTIN, and Address Proof).
   • Providing and managing our services.
   • Facilitating communication and transactions between users and vendors.
   • Improving and customizing our services through data analysis.
   • Sending promotional offers, updates, and push notifications.
   • Preventing misuse of our services and responding to violations.
   • Charging subscription fees, if applicable.
   • Complying with legal requirements and investigations.
   • Providing live tracking of orders and deliveries.
5. Sharing Your InformationWe may share your information with:
   • Service providers who help us deliver our services.
   • Vendors to facilitate transactions, deliveries, and communication.
   • Affiliated companies and other designated service providers.
   • Legal, insurance, or regulatory bodies if required.
   • Our employees, contractors, and third parties for processing purposes.
   • Public platforms if you voluntarily upload information.
   • Financial institutions or vendors for product and service offers.
   • Other companies in case of a merger or acquisition.
   • If we collaborate with third parties to offer products or services, their privacy policies will apply to your data.
6. Cookies and Similar TechnologiesWe use cookies and similar tools to analyze trends, manage the app, and gather demographic data. You can control cookies through your browser settings. We also use automatic data collection for analytics and reporting.
7. Security of Your InformationWe implement security measures to protect your data, but please note that no method of transmission is 100% secure.
8. Service AnnouncementsWe may send you notifications or announcements related to our services, even if you opt out of promotional communications.
9. Children’s PrivacyWe do not knowingly collect personal data from children under the age of 18. Parents should monitor their children’s use of the internet and apps.
10. Policy ChangesWe may update this Privacy Policy from time to time. Any changes will be posted on the app, and continued use of the app means you accept the new terms.

For any questions or concerns about this Privacy Policy, please contact us at support@novacart.cloud.